Shipping & Returns

We deliver throughout New Zealand using Fastway Couriers and NZ Post on a signature required basis. All items are well wrapped, boxed and then couriered to you within 3-5 working days. Please allow an extra 1-2 days for Rural Delivery.

We do ship to Australia but please be aware extra freight charges may apply, we will email you if this is the case. Should you have any other overseas enquiries please email us. We do allow order collections from our showroom in Tai Tapu by appointment.

Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.

Shipping

Shipping will be calculated on your order, when you proceed through to the checkout and fill in your shipping details. The Freight Cost is determined by the total value of your order, the table below provides an indication of the likely cost, our shopping cart calculates it exactly based on the value and volume of your order.

Small Orders

Orders upto $35

Orders over $35

Add $4.95

Add $7.50

Add $10.50 - $25

Orders are subject to availability and where an item is out of stock you will be given the option to place it on back order, should part of your order be out of stock we will notify you, this does not give you the right to cancel the remained of your order.

Delivery

Orders will be dispatched upon receipt of payment. Any time or date for delivery given by us is an estimate only and we will not accept liability for any loss or damage or any consequential loss arising directly or indirectly from delay in delivery however caused.

Unless otherwise agreed we may deliver by installments. Any delay, default or non-delivery in respect of any installment will not entitle you to cancel the remainder of the order.

The final method of despatch for all orders shall be at our discretion.

Returns/Cancellations/Replacements

Goods are not sold on a trial basis. You must give us prior notice of your intention to return any Goods.

Upon delivery, you have the right to open the delivery packaging in order to inspect the Goods but not to remove the manufacturers display packaging. You then have 7 days from the delivery date when you may cancel your order and a further 7 days in which to return any unopened goods - provided they remain in the condition in which they were delivered. You will be liable for the cost of their return.

If the manufacturers display packaging has been opened and or the Goods have been used then Goods may only be returned if they are fully resalable and then only within the 14 day period described above. Resale ability will be determined by us at our discretion.

Provided we determine that any returned Goods are resalable, we will refund any monies due to you as soon as reasonably possible. We regret we cannot refund the cost of the original postage and packaging.

We reserve the right to refuse to refund monies for Goods bought in error that are not resalable. 

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